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Customer Service Advisor

  • Location

    Manchester

  • Sector:

    FMCG Food Manufacturing, General Manufacturing

  • Job type:

    Permanent

  • Salary:

    £24000 - £26000 per annum, Benefits: benefits

  • Contact:

    Helen Darnell

  • Contact email:

    helend@scantec.co.uk

  • Contact phone:

    +44 (0)151 666 8967

  • Job ref:

    086894-HD/FMCG

  • Published:

    14 days ago

  • Expiry date:

    2022-02-11

  • Start date:

    ASAP


An ambitious and fast growing food / drink manufacturer in the Manchester area is currently seeking a Customer Service Advisor to be responsible for dealing with incoming enquiries from consumers.

This exciting role will also involve responding to daily customer reviews and will require someone innovative to find creative and friendly ways to say ‘thank you for your review’ a number of times a day. 

The successful Customer Service Advisor will have bags of enthusiasm, enjoy working at pace, possess exceptional people skills and excellent written communication. You must also have a love of tea as you will be talking about it all day…so if you don’t drink it then you won’t enjoy it!

Responsibilities of the Customer Service Agent will include:
Manage all key service touch points (phone calls, tickets, reviews, post, visitors).
Deliver a service experience that exactly matches the business brand guidelines (e.g. use of appropriate tone of voice, meeting service guarantees etc).
Identifying opportunities to delight the business customers, increase their lifetime value, including managing loyalty systems, and partaking in NPD launch activities.

You will be a multi-tasker with analytical and investigative skills along with exceptional time management.

Application via CV

Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis. Agency PAYE, Umbrella and CIS (if applicable) engagement models are also available, which will result in a different pay rate than advertised above.

 
 
Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.