Technical Support Administrator

  • Location


  • Sector:

    FMCG Food Manufacturing

  • Job type:


  • Salary:

    £27,000 (DOE)

  • Contact:

    Tony Williams

  • Contact email:

  • Contact phone:

    +44 (0)151 666 8954

  • Job ref:


  • Published:

    29 days ago

  • Expiry date:


  • Start date:


Technical Support Administrator
FMCG Food Manufacturing
£27,000 (DOE)
Knowsley, Sefton, St Helens, Liverpool, Merseyside, North West

A leading food business in the Merseyside area is currently seeking a Technical Support Administrator to join their Technical team on a permanent basis. This is a new role for the business.

Reporting to the Site Technical Manager, the successful Technical Administrator/Specification Technologist will be responsible for managing and maintaining the QA and technical admin systems to ensure compliance with food safety legislation and ensuring they are always audit ready. Training will be provided if you have not written product specifications previously.

Technical Support Administrator responsibilities include:

Logging of complaints from all channels and initiate internal investigations, conducting complaints meetings with the Quality Manager.
Carry out trend analysis on the complaint data to highlight areas for improvement.
Present the complaint process, data, trends and improvement plans to auditors.
Complete the weekly and monthly site KPI reports and distribute as required.
Manage the Internal KPI communication boards.
Help manage the testing schedule for Products and raw material.
Retailer and internal board reports creation.
Active member of the HACCP team, reviews.
Support with completion of first run QAS documents.
Ensure RCA is carried out when required and that corrective actions are put in place.
Responsible for the schedule of testing of products for nutritional analysis.
Report any out of specification results to QA Manager and NPD to review, Micro/Allergen/Chemical.
To manage and facilitate any traceability / recall, exercise either in a test or for real.
Manage the BRC/Retailer Internal audit schedule, carrying out some audits from the schedule.
Train out any technical procedures into the factory with relevant colleagues.
Carry out risk assessments when required and have a good understanding of validation exercises.
Artwork approval reader and stand in retailer spec writing.
Manage the administration of any meeting minutes

Applications via CV submission only.

Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis. Agency PAYE, Umbrella and CIS (if applicable) engagement models are also available, which will result in a different pay rate than advertised above.

Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.