ServiceNow Analyst (Outside IR35)

ServiceNow Analyst (Outside IR35)

  • Location


  • Sector:

    Power, Nuclear & Utilities

  • Job type:


  • Salary:


  • Contact:

    James King

  • Contact email:

  • Contact phone:

    +44 (0)151 666 8918

  • Job ref:


  • Published:

    4 months ago

  • Duration:

    6-9 months

  • Expiry date:


  • Start date:


ServiceNow Analyst (Outside IR35)

Scantec are currently looking for a ServiceNow Analyst for one of our most prestigious clients.

The task:

To lead on the implementation of Service Now – HR into our HR function.

Manage the design, implementation and maintenance of HR services, processes, data and systems, working to agreed service levels and delivering a customer centric service. Assess and maintain the quality of HR data within our HRIS, providing analysis and representation to support the business to gain insight from its data.

A previous phase of work established requirements and developed a delivery plan to implement Service Now – HR within the HR Function. This role will lead on the re-validation of this work to ensure it is current and fit for purpose. They will work as the HR Project Lead alongside our Information Services (IS) colleagues and Project Manager to deliver the requirements through to implementation and lead on any activity required to ensure business readiness.

There will be a requirement to work closely with the systems integrator, our supply chain team, the project manager and our IS colleagues as well as key stakeholders across the HR function. 

The person:
  • Expert knowledge of Service Now – HR – essential
  • Experience of implementing Service Now – HR – essential
  • Strong Project Management skills – essential
  • Experience of managing relationships with Systems Integrators – desirable
  • Experience of managing relationships with Supply Chain – desirable
Key Accountabilities:
  • Provision of data analysis, development of reports and provision of insights to support customers in determining current and future issues and actions, in line with SLAs.
  • Lead process and service improvements and manage escalated issues.
  • Support the HR functional activities required to ensure the implementation, maintenance and ongoing provision of a fit for purpose Software as a Service (SaaS) HRIS which meets the requirements of the business and is developed to maximise the effective use of modern HR technology in the business.
  • Support the development of HR processes and services, ensuring they are properly implemented and maintained, partnering with HRIS, HR Governance and the wider HR team to embed process methodologies.
Key Responsibilities:
  • Extract, analyse, interpret and report data, working to agreed service levels.
  • Deliver routine scheduled activities and handle ad hoc change requests.
  • Interrogate data and analyse trends, using the information to Identify issues and opportunities for process, service and system improvement.
  • Contribute to the planning and implementation of HR and business projects, providing insight from area of expertise.
  • Use HR data, benchmarking and research to identify solutions to issues and improvements to processes or activities.
  • Participate in project activities whether these are HR or business led.
  • Assist in the testing, maintenance and integrity of the HR Information Systems (HRIS).
  • Provide clear, concise and appropriate communications to customer groups.
  • Interpret customer requirements, alongside external good practice, to deliver pragmatic solutions.
  • Working with HR leadership, best practice and business requirement, develop dashboards to drive and support great people management.
  • Working with Change and Comms to ensure the business is updated on relevant HR changes.
  • Maintain positive working relationships with internal and external colleagues and customers, ensuring process handoffs are properly executed.
  • Identify opportunities for improvement and suggest changes to enhance services, systems or address issues and actively participate in process improvement activities.
  • Ensure HR related documentation (hard copy and electronic) is appropriately handled, managed and retained in compliance with data privacy regulations, including the archiving process; and ensure all correspondence and documentation produced is accurate, using approved templates.
  • Ensure local work instructions are followed to maintain process compliance and quality.
  • Ensure confidentiality is always maintained and that the appropriate Company classifications are applied.
  • Maintain understanding of up-to-date employment regulations, applicable laws and Company policy.

** Due to the nature of the projects, successful applicants will need to obtain UK security clearance therefore Scantec can only accept applications from those resident in the UK who hold a full UK passport.

Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis. Agency PAYE, Umbrella and CIS (if applicable) engagement models are also available, which will result in a different pay rate than advertised above.

Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.