Customer Service Advisor

Customer Service Advisor

  • Location


  • Sector:

    FMCG Food Manufacturing

  • Job type:


  • Salary:

    £20000 - £25000 per annum

  • Contact:

    Tony Williams

  • Contact email:

  • Contact phone:

    +44 (0)151 666 8954

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Start date:


Customer Service Advisor
£20,000 - £25,000 (DOE)
Crewe, Leek, Congleton, Stoke-on-Trent, Macclesfield, Holmes Chapel, Cheshire, North West.

A leading FMCG manufacturer in Cheshire is seeking an Customer Service Advisor / Customer Service Assistant to support the business sales team.

The successful Customer Service Advisor / Customer Service Assistant will have recent experience of working within a similar Customer Services position, providing over the telephone customer service support to customers including order processing, query handling and providing updates on product delivery. This role will work closely with the Sales and Account Management team, providing site based support to the field based Account Management Teams.

You should possess excellent communication / customer service skills, be flexible, organised and accurate in your work with an understanding of supply chain/logistics principles. You must have experience of customer ordering systems and strong IT skills are essential. Any previous experience with FMCG Manufacturing would be deemed highly advantageous.

Customer Service Advisor / Customer Service Assistant:

• Processing customer orders both electronically and manually.
• Tracking orders to ensure deliveries are on time in full.
• Advising both internal and external contacts of any issues regarding stock availability and delivery. Taking corrective actions as appropriate or to ensure corrective action is carried out.
• Working in customer systems to generate orders.
• Ensuring any collections are raised correctly and actioned in a timely manner by third party contractors.

Application via CV submission only.

Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis. Agency PAYE, Umbrella and CIS (if applicable) engagement models are also available, which will result in a different pay rate than advertised above.

Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.