£400 per day
+44 (0)151 666 8975
4 months ago
These new systems are replacing existing CRM and CMS systems such as Lagan, MS Dynamics, Word Press and ADX. These projects will deliver more efficient processes, empower and give confidence to staff when dealing with customers, resulting in less complaints and less demand failures. The post holders will have day to day responsibility over all aspects of project resources and budgets working on the Customer Experience programme. They will be able to influence and make decisions that are critical to the organisation’s success, lead the formulation and implementation of the digital and customer experience offer. The demands of this role involves regularly managing a number of competing activities, at times with demanding deadlines, on an on-going basis, with a range of complexities, from very complex to tactical, including key decisions that could impact the delivery of these new systems to the whole Council and beyond, to partner organisations.
The post holder will lead a team of technical staff (including internal and interim resources) and to manage multiple suppliers. The expectation is that the Project Managers will have very good verbal and written communication skills, they will also be highly organised team players and able to engage with key stakeholders. They will work to and meet deadlines, conduct research into IT issues and products, and to take initiatives in the development and completion of projects on time and within budget.
Working closely with our strategic partners, some of the key deliverables will include:
• A well-developed project plan including resource plan, stakeholder management and communication plan.
• Deliver enhancements to our customer platform (replacement of LG360 integration components, Lagan, CRM etc);
• Deliver the CRM and CMS Minimum viable product.
• Deliver Data and content migration.
• Support the implementing subscription renewal system for our green waste collection service.
Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis (outside IR35 Determination). Agency PAYE and Umbrella engagement models are also available, which will result in a different pay rate than advertised above.
Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.