Field Services Engineer - Biomedical

Field Services Engineer - Biomedical

  • Location


  • Sector:


  • Job type:


  • Salary:

    £40000 - £50000 per annum

  • Contact:

    Darren Loyden

  • Contact email:

  • Contact phone:

    +44 (0)151 666 8956

  • Job ref:

    dl 1161121

  • Published:

    about 1 year ago

  • Expiry date:


  • Start date:


Field Services Engineer – Biomedical / Digital Pathology

My client is a world leader in the production of scientific instrumentation for the Biomedical Industry. Due to growth, they are looking to recruit a Field Services Engineer to specialise in Digital Pathology support to their UK based clients.

They key remit of this role will be to communicate and perform effective set up of digital pathology instruments for clients across the UK. Applicants must have knowledge of digital pathology scanners and tissue micro array equipment to be considered. The ability to provide remote support, support product installations, training, coordination, and administrative responsibilities with minimal supervision is also required.
Key Responsibilities:
  • Support instrument demonstrations, installations and networking of digital scanners and tissue micro arrays, software, and peripherals.
  • Work closely with the Sales team to effectively perform remote and onsite demonstration of scanners and software.
  • Provide remote support to customer install base.
  • Provides troubleshooting and resolution of customers’ network connectivity/ LIS technical issues and provides help in understanding of the appropriate use of digital pathology scanners and TMA equipment.
  • Handles requests for the replacement of defective products.
  • Completes, maintains, and processes relevant paperwork and documentation.
  • Create and manage technical training presentations and delivery of technical product training.
  • Work with manufacturing and quality teams to support product improvements.
Minimum Requirements/Qualifications
  • 3 or more years’ experience in Anatomic Pathology, Clinical or Research environment with
    advanced workflow and computer skills.
  • Proficiency with Microsoft Office Suite including Microsoft Word, Excel and PowerPoint.
  • Technical writing skills, ability to work with minimal supervision in a laboratory environment and in the field when necessary.
  • Customer focused with appropriate sensitivity and sense of urgency for effective resolution of customer issues. Customer facing skills are necessary.
  • Excellent oral and written communication skills and organizational skills are strongly desired.
  • Demonstrated troubleshooting and problem-solving skills
To apply please forward your CV for consideration. Successful applicants will be contacted within 48 hours of their application.

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