Call Centre Agent (Engineering Team)

Call Centre Agent (Engineering Team)

  • Location


  • Sector:

    Power, Nuclear & Utilities

  • Job type:


  • Salary:

    £107 per day

  • Contact:

    Colin McNeil

  • Contact email:

  • Contact phone:

    +44 (0)151 666 8975

  • Job ref:


  • Published:

    about 1 year ago

  • Duration:

    6 months

  • Expiry date:


  • Start date:


Our client is a major provider of engineering and construction services within Infrastructure in the UK. Their Utilities business is currently looking for 2 new team members to join their Service Desk, where they handle a high volume of telephone contact including, emergency work orders and planned maintenance work orders and other correspondence from a diverse range of internal and external stakeholders. The environment is fast paced, target focused and committed to regulatory, and health and safety requirements.

The role demands strong individuals to manage work orders and work within set Key Performance Targets (KPI’s) and Service Level Agreements (SLA’s) to deliver outstanding customer service, via phone calls from the client’s site managers and / or engineers.

Key responsibilities

Engagement in building knowledge of engineering requirements, with support and training from internal engineers to ensure effective return to service times is a key part within the role and development.

• Drive and take ownership to deliver own objectives and performance to deliver to set Key Performance Targets (KPI’s) return to service times and first-time resolution.
• Help to promote and enhance key relationships with all stakeholders.
• Work closely with the team/engineers to ensure an efficient flow of information.
• Positive contribution to team meetings, team values and mission statement whilst promoting contentious improvement and sharing best practices.
• Work alongside the Service Desk Manager to maintain and drive better relationships with stakeholders in the field/regions, and wider organisation to drive core activities, gaining feedback for continuous improvements.

45 hours per week 2 shift patterns (7:30am to 5pm; 8:30am to 6:00pm)

Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis (outside IR35 Determination). Agency PAYE and Umbrella engagement models are also available, which will result in a different pay rate than advertised above.
Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.