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Senior Application Support (2nd - 3rd Line)

Senior Application Support (2nd - 3rd Line)

  • Location

    Wirral

  • Sector:

    Information & Technology

  • Job type:

    Permanent

  • Salary:

    £25000 - £28000 per annum

  • Contact:

    Naomi Pearson

  • Contact email:

    NaomiP@scantec.co.uk

  • Contact phone:

    +44 (0)151 666 8971

  • Job ref:

    NP-AS

  • Published:

    2 months ago

  • Duration:

    n/a

  • Expiry date:

    2020-04-21

  • Start date:

    2020-03-26

We are recruiting on behalf of a Software Development company on the Wirral who are looking to add to their Application support team. 

You will be liaising with high profile clients and providing support and fault resolution for the software developed in house. 

Responsibilities:
  • Work to agreed SLA's and KPI's
  • Route Cause Analysis
  • Diagnostics
  • Triage of incidents
  • Ticket management and support via phone, email or portal
  • Taking escalations from 1st line
  • Database querying
  • Work with software developers to identify route causes
Skills:
  • IT qualifications
  • Application support experience essential
  • SQL querying (MS SQL & MySQL)
  • Interest and understanding of enterprise architecture
  • Route cause analysis
  • Software support
  • Professional and polite
  • Passionate about technology
Offered:
  • Basic Salary of £25,000 - £28,000 
  • Working with cutting edge technology
  • Excellent team culture
  • Progression routes defined
  • Agile work environment
Easily commutable from Chester, Liverpool, Wirral

Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis (outside IR35 Determination). Agency PAYE and Umbrella engagement models are also available, which will result in a different pay rate than advertised above.
 
 
Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.