We are recruiting on behalf of a Software Development company on the Wirral who are looking to add to their Application support team.

You will be liaising with high profile clients and providing support and fault resolution for the software developed in house.

Responsibilities:

Work to agreed SLA's and KPI's
Route Cause Analysis
Diagnostics
Triage of incidents
Ticket management and support via phone, email or portal
Taking escalations from 1st line
Database querying
Work with software developers to identify route causes

Skills:

IT qualifications
Application support experience essential
SQL querying (MS SQL & MySQL)
Interest and understanding of enterprise architecture
Route cause analysis
Software support
Professional and polite
Passionate about technology

Offered:

Basic Salary of £25,000 - £28,000
Working with cutting edge technology
Excellent team culture
Progression routes defined
Agile work environment

Easily commutable from Chester, Liverpool, Wirral

Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis (outside IR35 Determination). Agency PAYE and Umbrella engagement models are also available, which will result in a different pay rate than advertised above.

Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.

Senior Application Support (2nd - 3rd Line)

Senior Application Support (2nd - 3rd Line)