Customer Care Coordinator (Supply Chain department)

FMCG Food Manufacturing

Hours: 8.30am - 5pm Monday to Friday

An FMCG Food Manufacturer with a site based in North Manchester is currently seeking a Customer Care Coordinator to work within their Supply Chain team on a permanent basis. The main purpose of the role is to receive and process customer orders ensuring high levels of accuracy within set deadlines. The Supply Chain Administrator will report in to the Customer Care Team Leader.

Key accountabilities for the Customer Care Coordinator:

Accurate order processing and checking of data
Confident approach to customers when answering phone or calling the customer
Able to follow set procedures accurately and timely
Manage group email inbox as required in a timely manner ensuring process of dealing and filing emails is followed
Be confident in the use of excel to manage reports and order checks
Able to communicate with customers and colleagues at all levels including with Third Party providers

To be considered for this role you must have worked within a Customer Care / Customer service department, (ideally manufacturing or supply chain / logistics) Ideally you will have strong Microsoft Office Skills (particularly MS Excel) You must be an excellent communicator and be able to work as part of a small team.

Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis.

Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.

Customer Care Coordinator (Supply Chain)

Customer Care Coordinator (Supply Chain)