2nd Line IT Support

2nd Line IT Support

  • Location


  • Sector:

    Information & Technology

  • Job type:


  • Salary:

    £21000 - £26000 per annum

  • Contact:

    Naomi Pearson

  • Contact email:

  • Contact phone:

    +44 (0)151 666 8971

  • Job ref:


  • Published:

    over 1 year ago

  • Duration:


  • Expiry date:


  • Start date:


The role has arisen to work as a 2nd Line Support Technician within a busy and fast paced legal firm on the Wirral. They pride themselves on internal staff training and upskilling all staff members as well as an excellent company culture with amazing benefits. 

Responsibilities include:
  • Management and monitoring of the Service Desk including call logging
  • Updating users on current and outstanding tickets
  • Working to agreed SLA's
  • Escalating any outstanding calls to relevant teams
  • Communicating in a professional manner with clients via phone and in person
  • Support of remote users via phone and remote access
  • Working flexibly within a team

Essential Skills:
  • Active Directory
  • Print Services
  • Windows Server 2008/2012/2016
  • Windows 7/8/10
  • Network troubleshooting including TCP/IP, DNS and DHCP
  • Microsoft Remote Desktop Services
  • Firewall configuration 
  • Email migrations
  • Virtualisation technologies – VMware / Hyper-V
  • VoIP phone setup and administration 
  • Great communication and customer service skills
The Offer:
  • £21,000- £26,000 Per Annum Base Salary
  • Regular social & charity events
  • Exposure to a variety of technologies
  • Excellent benefits package
  • Tunnel tag paid if commuting from Liverpool 

Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis.

Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.