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Service Delivery Analyst (12m FTC)

  • Location

    Runcorn

  • Sector:

    Information & Technology

  • Job type:

    Contract

  • Salary:

    £19000 - £20000 per annum

  • Contact:

    Naomi Eichelshiem

  • Contact email:

    NaomiE@scantec.co.uk

  • Contact phone:

    +44 (0)151 666 8971

  • Job ref:

    NE SDA

  • Published:

    25 days ago

  • Duration:

    12 months

  • Expiry date:

    2019-07-18

  • Start date:

    2019-06-20

We are working with our customer driven IT client based in Runcorn who are looking for further resource in their Service Delivery team. Your role is to take queries and details of faults from clients, asking relevant questions and allocating work to the IT engineers accordingly. You will then be responsible for reporting back and updating the end clients on fault resolution. 

Responsibilities:

-       Ensure all calls are delivered on
-       Gather all information possible on the call and understand the urgency of the situation i.e. who/how many people is this affecting and what is the impact?
-       Prioritise incoming faults accordingly
-       Escalate issues to relevant engineers in the 2nd & 3rd line teams
-       Keep clients updated with progress
-       Scheduling planned works

Skills/Experience:

-       Understanding of the basics in IT Support I.E the potential impact of certain faults and who these should be escalated to.
-       Process driven & organised – able to prioritise and multitask
-       Detail oriented

Offered:

-      12m FTC (potential to go to perm)
-      25 days holiday
-      Breakout area with pool tables/games console etc
-      Free Parking

Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis.

Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.