We are recruiting on behalf of a global client based near to Wigan who are looking for extra resource in their Customer Service team. You will be responsible for taking calls from clients and escalating issues/faults to the relevant departments and following these through to resolution. This is a busy, fast paced environment with a great deal of variety within the position.

Responsibilities:

Answering and responding to calls in a professional manner
Accurately logging calls
Update the system with call progress
Working to client set SLA's
Ensuring excellent levels of customer service is maintained
General office administration

Skills/Experience:

Computer literate
Customer service experience
Prioritisation of tasks
Excellent communication skills both written and verbal
Excellent team worker
Self motivated

Offered:

Starting salary of £18,000
Weekend working rota (one in three) with time back in lieu or paid overtime
Overtime paid up to double time

Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis.

Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.

Customer Service/Helpdesk

Customer Service/Helpdesk