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Customer Service/Helpdesk

  • Location

    Skelmersdale

  • Sector:

    Information & Technology

  • Job type:

    Permanent

  • Salary:

    £18000 per annum, Benefits: Paid Overtime Allowance

  • Contact:

    Naomi Eichelshiem

  • Contact email:

    NaomiE@scantec.co.uk

  • Contact phone:

    +44 (0)151 666 8971

  • Job ref:

    NE-CS

  • Published:

    4 days ago

  • Duration:

    n/a

  • Expiry date:

    2019-07-11

  • Start date:

    2019-06-13

We are recruiting on behalf of a global client based near to Wigan who are looking for extra resource in their Customer Service team. You will be responsible for taking calls from clients and escalating issues/faults to the relevant departments and following these through to resolution. This is a busy, fast paced environment with a great deal of variety within the position. 

Responsibilities:
  • Answering and responding to calls in a professional manner
  • Accurately logging calls
  • Update the system with call progress
  • Working to client set SLA's
  • Ensuring excellent levels of customer service is maintained
  • General office administration
Skills/Experience:
  • Computer literate
  • Customer service experience
  • Prioritisation of tasks
  • Excellent communication skills both written and verbal
  • Excellent team worker
  • Self motivated
Offered:
  • Starting salary of £18,000
  • Weekend working rota (one in three) with time back in lieu or paid overtime
  • Overtime paid up to double time


Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis.

Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.