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Customer Care Manager

Customer Care Manager

  • Location

    Chester

  • Sector:

    Building, Construction & Infrastructure

  • Job type:

    Permanent

  • Salary:

    £30000 - £35000 per annum

  • Contact:

    Chris Male

  • Contact email:

    ChrisMale@scantec.co.uk

  • Contact phone:

    +44 (0)151 666 8984

  • Job ref:

    BOAKCSCARE

  • Published:

    4 months ago

  • Duration:

    n/a

  • Expiry date:

    2018-07-11

  • Start date:

    2018-07-02

Customer Care Manager

My Client are a bespoke property developer in Chester, specialising in creating hi-spec luxury homes. Whether it’s a historic conversion, sympathetically restored to meet the demands of modern living, or a brand new design with imaginative finishing touches; no two homes are ever exactly the same. 
They have an opportunity for a Customer Care Manager to join their successful team on a permanent basis, working on a number of developments across Wirral, Chester and Cheshire.

Salary is 30 - 35k + package

Key Responsibilities:
  • Ensure customer complaints are dealt with promptly and efficiently
  • Visit customer properties to identify defects in response to calls and letters received to Customer Care Department and determine if defects require resolution 
  • Following defect inspections, organise relevant team and sub-contractors to carry out remedial works for customers.
  • To liaise with sub-contractors on developments they are involved with as required.
  • Liaise with Managing Agents to arrange handover of completed communal areas and infrastructure and respond to resolution of defects.
  • Undertake end of defects period inspections and arrange completion of remedial works.
  • Keep adequate records for costing purposes, including Timesheets, Material Purchases, Sub-Contractors Payments.
  • Maintain an adequate electronic filing system.
  • Undertake inspection of completed units to confirm a Build Complete status to pre-determined quality and finish standard, equivalent to or exceeding the show units Show Unit(s) as required.
Objectives
  • To provide a prompt and professional management of the property handover to Customer Care.
  • To ensure that issues arising are dealt with in an efficient manner.
  • To provide a structured level of feedback and updates of all issues.
  • To continually improve the Build Complete quality of units.
  • To assist with the delivery of completed units to purchasers as and when required.
Skills
  • Candidate must be Customer focused, resilient, a team player, and an effective influencer.
  • Candidate must have a professional telephone manner and excellent letter writing ability.
  • IT literate, as a minimum in the use of Word, Excel, Outlook.

For further information, or to apply, please call Chris at Scantec 01516668984 or 07825241186.



Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis.

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