2nd Line Service Desk Engineer

2nd Line Service Desk Engineer

  • Location


  • Sector:

    Information & Technology

  • Job type:


  • Salary:

    £25000 per annum, Benefits: Paid Overtime

  • Contact:

    Naomi Eichelshiem

  • Contact email:

  • Contact phone:

    +44 (0)151 666 8965

  • Job ref:


  • Published:

    about 1 year ago

  • Duration:


  • Expiry date:


  • Start date:


The Role:

The opportunity has arisen with one of our key clients to work within a managed service environment as a 2nd Line Service Desk Engineer. The role has come about through the growth of new business as well as there being a skills gap in the team which needs an experienced Engineer to help fill.

Daily Responsibilities:
  • Providing 2nd Line support – working through tickets and prioritising accordingly
  • Providing a service and adding value to clients – end user facing
  • Supporting users remotely and travelling to client sites
  • Take escalations from the 1st line team
  • If you can’t fix a problem, take enough information for the 3rd line team to follow
  • Effective record keeping and working to SLA’s
The Skills:
  • Experience supporting Microsoft OS including Windows 7 and above as well as O365
  • Server 2008R2 and above
  • Active Directory
  • HyperV and VMware
  • Basic data centre maintenance
  • Backup monitoring
  • TCP/IP Principles
  • Connectivity issue diagnosis
  • Installing anti-virus software and setting up web filtering/email rules.
  • Maintain firewalls and diagnose basic issues
  • Degree in computing or similar would be a bonus OR Microsoft Accreditations
The Offer:
  • Basic salary of £25,000
  • Paid overtime
  • Car allowance
  • Open and friendly culture
  • Free parking
  • Free refreshments
  • Pension scheme
  • Private Healthcare
  • Assigned training budget for accreditation
  • Paid study leave
Commutable from Warrington, Liverpool, Chester, North Wales, Wirral

Scantec is the 2nd Largest Technical Agency in UK - Recruitment International Magazine 2016, and specialises in the Manufacturing, IT, Technical, Engineering and Scientific Sectors. Scantec provide highly qualified and experienced personnel in a compliant and professional manner on both a permanent and temporary assignment basis.

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