1st Line Support

1st Line Support

  • Location


  • Sector:

    Information & Technology

  • Job type:


  • Salary:

    £20000 - £25000 per annum, Benefits: Great Benefits

  • Contact:

    Fran Stanton-Smith

  • Contact email:

  • Contact phone:

    +44 (0)151 666 8962

  • Job ref:

    1st Line Support

  • Published:

    9 months ago

  • Duration:


  • Expiry date:


  • Start date:


A great opportunity has come available for a 1st line support Analyst to join one of the best companies on the Wirral to work for. Within the 1st line support role you’ll be working as part of a team of other support professionals to services around 300 users on site and up to 400 users that are working remotely.

As a successful candidates to the 1st line support role you’ll:
  • Effectively manage your time and the tickets through the Service Desk call logging system
  • Work to their current SLAs and provide feedback when tickets have been escalated
  • Identify knowledge gaps and share with the team.
  • Be involved in all aspects of IT desk moves
  • Be approachable when speaking to internal and external customers
A successful 1st Line support analyst will have experience with:
  • Working in an ITIL Environment
  • Have previous 1st line support experience in a commercial environment
  • A good understanding of GDPR
  • Experience supporting MS Office (particularly 2010 – 2016)
  • Active Directory

If you’re interested in this role please call me on 0151 666 8962 

Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis.

Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.