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IT Support Technician 1st Line

IT Support Technician 1st Line

  • Location

    Birkenhead

  • Sector:

    Information & Technology

  • Job type:

    Permanent

  • Salary:

    £18000 - £20000 per annum

  • Contact:

    Naomi Eichelshiem

  • Contact email:

    NaomiE@scantec.co.uk

  • Contact phone:

    +44 (0)151 666 8971

  • Job ref:

    NE1support

  • Published:

    3 months ago

  • Duration:

    n/a

  • Expiry date:

    2018-09-28

  • Start date:

    2018-08-31

The role has arisen to work as a Support Technician within a busy and fast paced company on the Wirral. They pride themselves on internal staff training and upskilling all staff members. 

Responsibilities include:
  • Management and monitoring of the Service Desk including call logging
  • Updating customers and internal team on current and outstanding tickets
  • Working to agreed SLA's
  • Undertaking office and desk move including asset management 
  • Escalating any outstanding calls to relevant teams
  • Communicating in a professional manner with clients via phone and in person
  • Support of remote users via phone and remote access
  • Working flexibly within a team

Essential Skills:
  • Microsoft Office 2010, 2013 and 2016 Support 
  • Experience in Active Directory administration.
  • Windows 7 & 10 as well as O365
  • Network troubleshooting skills.
  • Asset management
  • Microsoft Server administration
The Offer:
  • £18,000- £20,000 Per Annum Base Salary
  • Working with the latest technologies
  • Exposure to a variety of industries
  • Excellent benefits package
Easily commutable by train or bus from Heswall, Liverpool, Birkenhead, Chester, Wirral

Scantec Personnel Limited is acting as an employment business and an employment agency. For contract or interim roles (and unless otherwise stated), all pay rates stated are on a Limited Company basis.

Due to the high volume of applications Scantec receives it is not always possible to acknowledge every application. Shortlisted applicants will be contacted within 28 days. If you don’t hear from us within 28 days your application has not been shortlisted at this time, to be considered for future vacancies please register with us on our website.