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Complaints Procedure

Complaints Procedure

Scantec Personnel provides a high quality and efficient service to all our candidates and clients. We will listen to both positive and critical comments and use them to improve our service.

A complaint is classified as any written or spoken expression of dissatisfaction with the service we provide. We aim to:

  • Deal with complaints openly, promptly and honestly
  • Try to resolve complaints amicably as soon as possible
  • Learn from complaints to improve our services

In the event that you should need to make a complaint, please contact our Compliance Officer in the first instance.

Write: Spinnaker House, Morpeth Wharf, Wirral, CH41 1LF

E-mail: compliance@scantec.co.uk

We will respond promptly, usually within five working days of receipt of your correspondence.

If you are not happy with the response you receive at the first stage, you can request that your complaint be referred to the Managing Director who will review any previous decisions and decide if they were fair and reasonable. Again, we will aim to deal with your complaint promptly, within five working days.

If you are unsatisfied with the final decision, you can contact The British Institute of Recruiters:

Write: The British Institute of Recruiters, Suite 7, First Floor, Parkway, 2 Princess Road, Manchester, M14 7LU. 

E-mail: support@ior.org

Their full complaints process can be found here.