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Quality Comes First

Contract, Permanent, careers...

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I wrote a blog about 3 months ago in relation to the importance of face to face. I would like to thank everyone who read it and, in turn contacted me about meeting up, it has been a busy few months!  I have found it to be a two way street a lot of the time; me getting to truly understand their business and for clients to understand our processes and why we go through each step. It has been interesting explaining the full cycle and why we spend the time up front with initial consultation and agreeing SLAs. If we can get this right the rest of the process runs much smoother from candidate engagement through to interviews and hopefully on-boarding the “right candidate”.

I was at a meeting a few weeks ago and after an hour of discussing the client’s business I made the decision to tell them that we couldn’t support them. I have never seen shocked faces like it before. I know sales can be difficult but that doesn’t mean that every opportunity will be right for us (or them) and sometimes after evaluation it has to be a “no.”  I don’t just walk away from business, however it was apparent after evaluating their needs, expectations and our processes we weren’t the right business for them.

We value the quality of the service that we provide not only our clients but also our candidates and the engagement we have with them. Last year predominantly 60% of our placements where made through networking passive candidates not just pulling people off job boards. We want to make sure that we are offering candidates viable roles that will come to fruition. There is no point in offering a service that we just can’t perform to as it wastes everyone’s time.

Of course I approach every meeting hoping the answer is yes however we take our quality of service extremely seriously at Scantec. We want to make sure that you are not just a client for now but we are still working together in years to come, it is been part of our ethos for as long as I have been here. This is why we want to come out and meet with you, so we can sit down and have an open and honest conversation about your needs and how / if we can support you. Please feel free to get in touch.