Recruitment Technology... is it worth the hassle?

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It seems every week there is a new product that will “revolutionise” the recruitment industry and to be fair, at least some of these products offer some level of assistance. The issue is recruitment now is the same as it was in the 70s (well before I was born), the industry is based on people working with people.

Recently I read a blog created by one of my colleagues (Face to Face by Stephen Cheyne) which detailed the importance behind dealing with organisations in person as opposed to via the phone. This got me thinking about the entire recruitment industry and how we view technology.

Some of the best recruiters I have worked with are not tech geniuses (some of them could barely use the CRM) but one thing they all have in common is their view that nothing beats knowing your clients and candidates. At best technology can help you, at worst it can make you lazy; in absolute worst cases it can be a complete waste of time.  

It is difficult for me to imagine any piece of technology affecting recruitment more than the internet. But the internet was evolution not revolution to the industry, yes I am sure it made things easier and quicker but it did not change the fundamentals... you need to know who the clients are in your market and know the best candidates, then match the two together.

Whilst new tech should help improve efficiencies and analytical tools improve utilisation of time, it does not change the fundamentals…. This industry is based on people working with people! The more people you know in your market the better you will be.

It is my belief, give a capable recruiter a phone and a computer and he/she will be able to offer a high level of service and be successful. More often than not “technology” (within recruitment) is more of a distraction than anything else.

Technology should help but not revolutionise, recruitment is and will always be people working with people!